Woo Casino Terms and Conditions

These Terms & Conditions govern your use of our platform at woo-casino-pokies.com. By registering an account or placing a bet with us, you accept every clause set out below. Please read them before you play.

Accepting Our Terms

These terms form a binding agreement between you and Woo Casino, operated by Dama N.V. under licence 8048/JAZ2020-047 issued by the Curaçao authorities. The agreement takes effect the moment you create an account, log in, or place a wager, whichever comes first. If you do not agree with any part of this document, you must stop using our platform immediately and close your account.

• By ticking the acceptance box at registration you confirm you have read, understood and agreed to these terms in full.
• We may amend these terms from time to time; continued play after an amendment means you accept the revised version.
• The English version prevails over any translation in the event of a discrepancy.

Who May Register and Play

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We reserve the right to request proof of age at any stage, and accounts flagged as underage are closed with all winnings voided. Residents of the United States, the United Kingdom, France, Spain, the Netherlands, Belgium, Italy, Sweden, Portugal, Denmark, Romania, Greece, Lithuania, Latvia, Estonia, Russia, Ukraine, Israel, Syria, Iran and North Korea may not play on our platform.

• One account per person, per household, per IP address and per payment method.
• Your registration details must be accurate, complete and kept up to date.
• You must complete identity verification (KYC) before your first withdrawal; we will ask for photo ID, proof of address and payment method verification.
• You are responsible for keeping your login credentials confidential; activity under your account is presumed to be yours.

Deposits, Withdrawals and Verification

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, BTC, ETH, DOGE and USDT, with a minimum deposit of 30 AUD. Withdrawals are processed through Visa, Mastercard, Skrill, MiFinity, bank transfer, BTC, ETH and DOGE, subject to a minimum of 30 AUD and a cap of 6,500 AUD per day. We charge no fees on deposits or withdrawals. E-wallet and crypto payouts are usually processed within 1 hour, while cards and bank transfers take 1 to 5 business days.

• All withdrawals pass a KYC check before release; verification usually completes within 24 hours.
• Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.
• Accounts dormant for 12 consecutive months may be charged a monthly administrative fee, and after 24 months of inactivity we may close the account and remit the remaining balance to the last registered payment method.

How Our Bonuses Work

Bonus offers, including the welcome package, weekly reloads, free spins, cashback and tournament prizes, carry their own terms published alongside each promotion. Where a specific promotion does not state otherwise, the general rules in this section apply. Bonus funds are not withdrawable cash; they convert to real money only after the stated wagering requirement is met.

• Bonus funds and free spin winnings must be wagered as stated in each offer before withdrawal.
• The maximum bet allowed while a bonus is active is specified per promotion; exceeding it may void the bonus and any winnings.
• Certain games may be excluded from bonus wagering; the list appears in each promotion's terms.
• Bonuses expire after the validity period stated in the offer; unused bonus funds and winnings are forfeited on expiry.
• One bonus per person, household, payment method or IP address unless we state otherwise.

Conduct We Do Not Permit

Fair play is the foundation of our platform, and we enforce it strictly. Any attempt to gain an unfair advantage may result in account suspension, forfeiture of bonuses and winnings, and permanent closure without refund of deposits linked to the breach.

• Fraudulent payment, stolen cards or third-party deposits without the owner's consent.
• Chargebacks or payment reversals against deposits already wagered.
• Multi-accounting or the use of duplicate identities to claim bonuses more than once.
• Collusion with other players, exploitation of software errors or odds miscalculations.
• Bots, scripts, automated tools or any software that interferes with normal game play.
• Use of VPNs, proxies or similar tools to disguise your location and access our platform from a restricted country.

Setting Limits and Self-Exclusion

Gambling must stay a form of entertainment, never a financial strategy. You may set daily, weekly or monthly deposit and loss limits, plus session reminders, at any time from your account settings or by contacting our support team at [email protected], available 24/7 via live chat. If you feel your play is getting out of control, you can self-exclude for a fixed period or permanently; during self-exclusion we will block your account and refuse new registrations from your details.

• We will close or restrict an account when we identify signs of gambling harm.
• Australian players can contact Gambling Help Online on 1800 858 858 for free, confidential support.
• Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends.
• You must not attempt to open a new account during a self-exclusion period.

Closing Your Account and Complaints

You may close your account at any time by contacting our support team; we will process the request promptly and return any withdrawable balance to your registered payment method. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

• Step 1: raise your complaint with our support team via live chat or [email protected].
• Step 2: if unresolved, escalate to our complaints manager, who will respond within a reasonable timeframe.
• Step 3: disputes not resolved with us may be referred to the relevant authority or alternative dispute resolution body.
• These terms are governed by the laws of Curaçao, and disputes fall under the jurisdiction of the courts of Curaçao save where local consumer law grants you a different forum.

When We Update These Terms

We review these terms regularly and may revise them to reflect changes in law, licensing conditions or our services. When we make a material change, we will notify registered players by email or an in-platform notice at least 7 days before the new terms take effect. A current version of this document is always available on this page with its effective date.

• Your continued use of our platform after the effective date constitutes acceptance of the updated terms.
• If you reject a material change, you may close your account before the effective date and withdraw your balance under the previous terms.
• Changes required by law or regulation may take effect immediately upon notice.

Frequently Asked Questions

How old do I have to be to play at Woo Casino?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We verify age during KYC and void winnings on underage accounts.

Do I have to verify my identity before withdrawing?

Yes. We require photo ID, proof of address and payment method verification before your first withdrawal. Verification is usually completed within 24 hours.

Can I open more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts used for bonus abuse are closed and winnings forfeited.

How do I self-exclude from the platform?

Contact our support team via live chat or [email protected] and request self-exclusion for a fixed period or permanently. It takes effect immediately and cannot be lifted early.

What happens to my account if I stop playing?

After 12 months of inactivity an administrative fee may apply, and after 24 months we may close the account and return any remaining balance to your registered payment method.